here are a couple of cool things I came across recently:
Second Life's impact on customer service
The anti-MySpace site Kevin Roberts mentioned. Quick poking around looks like it could be cool. Will have to login and explore more.
Saw this on Frontline last night - a microlending organization. What a cool concept!
Still typing - I'm up to about 1/2 way through Kevin Roberts. I'll send my file around once I finish....
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